FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Authors’ names in the CSD: how to add them correctly? How to search for them?
… , C.A.Kilner, J.A.Thomas, M.A.Halcrow or Clare A.Tovee, Colin A. Kilner, Jim A. Thomas, Malcolm A. Halcrow. When you are searching for an author’s name in the CSD …
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How does the similarity search work?
… The similarity search in WebCSD is based on molecular fingerprints that are calculated using the chemical features of the molecule such as atom types, bond …
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Which file formats does Mercury support?
… ) Searches and lists Refcode list (.gcd) ConQuest hits (.c2m) Motif searches (.msxml) Generated motifs (.gmxml) Motifs (.mxml) Data and analysis CSD-format …
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ConQuest is unable to export PDF files on Windows
… ConQuest 2020.1 is unable to export search details in PDF format on Windows. Doing so will produce a python traceback ending with text similar to: File …
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How can I find crystal structures analysed at high pressure in the CSD?
… the deposited CIF. CSD entries at high pressures can be therefore be found using ConQuest by performing an All Text search with 'Pressure' as a Required Field (from …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… not find this folder and files in the locations indicated above. Please search for them and delete them.]This should remove all traces of your ConQuest preferences …
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I'm using the porphyrin template provided with ConQuest as part of my substructure but the search seems to be missing hits I know are there: what is going on?
… I'm using the porphyrin template provided with ConQuest as part of my substructure but the search seems to be missing hits I know are there: what is going on? …
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
… established automatic workflows with all the major publishers and we manually search additional journals on a regular basis using third party indexing …
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Applications such as Mercury or Mogul fail to open on Windows
… the System Information tool (type "System Information" into the Windows search bar) and look under Components -> Display. Links for Intel, AMD and NVidia …
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Create your own offline installer for the free version of Mercury
… -windows.exe search This command will list the packages available, you can identify which components you want to generate an offline installer for. This example …
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