FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I sign into WebCSD and what are the benefits of signing in?
… To access the advanced WebCSD searching options, such as structure search and unit cell search, within the CSD web interface you will need to sign …
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How can I search for more complicated compound names?
… Here are some useful conventions and tips for compound name searching: Standard paranthesis characters can be used in WebCSD text/numeric searches, so you can …
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Can I search on CSD refcodes within ConQuest?
… Refcode into the input box.It is also possible to search for all occurrences of a particular refcode, for example, to retrieve all structures where the first …
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How do I export CSD search data from ConQuest to Mercury for Data Analysis?
… If you have run a search of the CSD using ConQuest, you can export the text and numeric data to Mercury for analysis along with the 3D structural information …
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My search has given fewer hits than I expected, what can I do about this?
… to the query (if these exist). For further information on performing generalised searches, please refer to the Mogul User Guide. …
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Why has my author-name search given fewer hits than I expected ?
… often contain dynastic tags, e.g. a search for Jones will not find Jones Junior if the Exact surname option is used …
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Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
… ConQuest may fail to export or save search results or queries on MacOS 12.0 and give the error "The save file operation failed to connect to the open and save …
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Finding data from the journal Angewandte Chemie
… " in English. Structures published in this journal are referenced in the CSD from the International Edition. This means searching for data in the CSD using …
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How do I view CellCheckCSD results using WebCSD?
… Any matches found during a reduced cell search can be exported for viewing in WebCSD - the online portal to the Cambridge Structural Database (CSD …
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Is it possible to use SuperStar for database screening?
… of these points are stored in a file and can, for example, be used to set up pharmacophore-based searches. …
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
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- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak