FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How does the GOLD licensing system work?
… GOLD is included as a part of CSD-Discovery and CSD-Enterprise and is licenced via the CSD licensing system. Use of GOLD will therefore follow the same rules …
-
How does licensing work for the CSD Portfolio?
… The CSDS is licensed on a geographical site basis and access is subject to a Licence Agreement. From 2020 the software is licensed for the period that has been …
-
I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
… Our licensing system changed in 2020 so if you are still using the 2019 version of the CSD software you will see error messages about the software not being …
-
How can I automate the CSD Portfolio installation process
… install command would resemble the following, linux shown here: ./CSDInstallerOnline-linux --root /local/myinstall -c --accept-licenses install …
-
How can I download data for a particular compound?
… If you have a license for the Cambridge Structural Database Core (CSD Core) then you may use our search functionality provided in ConQuest or WebCSD to locate …
-
Installing Mercury in a computer lab
… but Linux and macOS are similar.Download the installer then run it from the command line.CSDSInstallerOnline.exe –root /local/myinstall -c --accept-licenses install …
-
Not enough disk space error while trying to install the software
… a disk space check. You can run the installer with the --ns flag: ./CSDInstallerOnline-linux --root /local/myinstall -c --accept-licenses --ns install …
-
How do I activate the software for all users?
… with the Cryptlex licence server used by CCDC. There are two approaches to system-wide activation. CCDC_LICENSING_CONFIGURATION environment variable It is possible …
-
Installation of the 2022 CSD Portfolio Software and Data
… driven feedback if possible --Licensing can take the values of: NotNow to skip registration. Activation will need to be completed manually later …
-
I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
… *Some of the advanced features of Mercury require activation, which is only possible for CSD software suite subscribers. The CSD software suite licensing …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11