FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What are the requirements for the new 2020 CSD licensing system?
… There are two main methods by which you may licence the 2020 CSD software: ActivationThe standard system for licensing is activation. You will need …
-
I have renewed my licence, how can I make sure the expiry date has been extended?
… -locked licensing will need to make sure that all computers running the CSD Portfolio have been reactivated with the new key in order to maintain access to CSD …
-
How to activate CCDC software without a direct internet connection on the system that it is installed on
… it to a location where you can access the internet. Performing the Offline Activation Go to https://www.ccdc.cam.ac.uk/licensing and log in if required. Enter …
-
What do I need to do to enable hyperlinking from the IsoStar client?
… of your Apache server (e.g. cgi-bin).4. To test the CGI script, try accessing the following URLs: http(s)://your.server//isostar_server.cgi?check_license http(s …
-
CSD Portfolio software suites requirements and supported platforms
… Notes for more details). Ubuntu 22 requires libxcb-xinerama0 to be installed to run the installer. Shared Home Directories And Licensing On Linux and macOS …
-
How to deploy the CSD Portfolio to multiple computers
… (including configuring licensing for all users) see How can I install the CSD Portfolio so that all users can access it? …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11