FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
… On macOS systems with retina displays there is a known issue with being unable to select atoms in ConQuest’s 3D visualiser. In some instances the right-click …
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How should I reference ConQuest?
… New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. Kessler, C. F …
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How should I reference enCIFer?
… CIF applications. XV. enCIFer: a program for viewing, editing and visualising CIFs. F. H. Allen, O. Johnson, G. P. Shields, B. R. Smith, M. Towler, J. Applied …
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What is CSD-Core?
… data. Capabilities of CSD-Core include: Powerful search, advanced 2D/3D visualisation and flexible results analysis Conformation analysis Fragment interaction …
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How does the substructure search work in the CSD web interface (SMARTS)?
… as the query is run in WebCSD. If you would like to learn more about SMARTS or visualise SMARTS patterns, the web application SMARTSviewer by the University …
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How should I deal with disordered structures in CSD Editor?
… the Manual Edit dialogue or the More Info dialogue in the Visualiser pane. It is advisable to check that in the top menu, colour is set to by Element or Suppression …
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How should I deal with polymeric structures in CSD Editor?
… be done by going to the Visualiser tab, pressing the Radii button and reducing the relevant bond distance limits for all bonds which occur to the metal …
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What input file format do I need for a Hydrogen Bond Propensity calculation?
… , XYZ or PDB format). In order to assess a known structure within the context of a hydrogen bonding landscape you will need to load into Mercury's visualiser …
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Why have I found surprising results when structure searching in WebCSD?
… SMARTS or visualise SMARTS patterns, the web application SMARTSviewer by the University of Hamburg is an excellent reference. If you have any questions or concerns …
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… . If you do find that performance of the 3D visualiser in any of our programs is poor, we would highly recommend first installing the latest graphics card drivers …