FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Where do I request data not included in the CSD?
… ) are collected by the databases shown below:- Protein Data Bank (PDB) https://www.rcsb.org/ for polypeptides and polysaccharides having more than 24 units- Nucleic Acids …
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Why do I get different fitness scores for consecutive dockings with the same input files?
… GOLD determines solutions.GOLD uses a Genetic Algorithm (GA) for protein ligand docking which works as follows: A population of potential solutions (i.e. possible …
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What is CSD-Xpedite?
… on journal websites being available much more rapidly. CSD-Xpedite is an extremely flexible system, on which we can build into the future. Users will see …
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How do I update my CSD software installation?
… uninstall and reinstall, because of our new flexible installer and maintenance tool. If you have a 2023 or later version, the CSD software suites have a built …
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How do I use GOLD to predict binding affinity?
… function values to suggest accurate binding affinities because many factors are ignored or approximated when calculating a docking score (protein and ligand …
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What are the criteria for deposition to the CCDC?
… carbon-containing compounds except macromolecules (i.e. protein and large nucleotides) and compounds where the carbon is present only as: carbonate carbide (carbides …
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What is a non-CSD structure?
… structures include protein structures, inorganic structures or incommensurate structures that have been deposited at the CCDC and assigned CCDC numbers but have …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11