FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can GOLD handle metals?
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How does the GOLD licensing system work?
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Is it possible to perform blind docking using GOLD?
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Why are my H-bond constraints not being taken into account?
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How do I know whether to flip or rotate Ring-NHR, Ring-NR1R2 and protonated carboxylic acids when setting ligand flexibility?
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CSD Portfolio software suites requirements and supported platforms
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What is the naming convention for ligand output files?
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Which scoring function is best for general use?
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How can I calculate a score per binding site residue?
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Has GOLD been validated?
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software