FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can I revise my data once they have been submitted and, if applicable, keep the same deposition number?
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I’ve found a structure in a paper that I would like to obtain data for, but I can’t find a deposition number - what do I do?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
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How does the similarity search work?
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Is it possible to carry out consensus scoring with GOLD?
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Can I measure dihedral angles between planes?
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How should I reference CSDSymmetry?
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How do I determine what my IP address is?
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How do I use CellCheckCSD?
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Can I deposit large CIFs that include reflection data?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11