FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can I output temperature factors from Mercury?
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Can I use SuperStar in conjunction with other modelling software packages?
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Can I search on CSD refcodes within ConQuest?
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What happens if I can’t use the web deposit form to deposit data?
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How do I download CIFs from the Access Structures service?
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Who should I feedback comments about using checkCIF/PLATON as part of the deposition service to?
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Which file formats does GOLD support?
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How should I reference published CSD data in my paper?
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Can I save images displayed within Mercury as graphics files?
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Can I filter search results?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11