FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
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What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
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One of my structures isn’t listed on ‘My Structures’ what should I do?
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How can I share a structure I have deposited?
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Why is my structure search query not highlighted in the 2D diagram sometimes?
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What are the requirements for the new 2020 CSD licensing system?
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How do I port my existing scripts from Python 2.7 to Python 3?
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
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How do I select multiple elements for a query atom in a WebCSD substructure search?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11