FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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If I apply a distance or a scaffold constraint, will it always be obeyed?
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Can I perform a rigid ligand docking using GOLD?
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
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I’m having difficulty doing the tutorials on my Windows machine
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I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
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What input file format do I need for a Hydrogen Bond Propensity calculation?
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What is a CIF?
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What do I need to do to enable hyperlinking from the IsoStar client?
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
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Why does my IsoStar server display text in my browser window when trying to view a scatterplot?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11