FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which data items do I deposit?
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
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The IsoStar client is asking for activation when I attempt to access the server at isostar.ccdc.cam.ac.uk
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What happens to my data if the paper is rejected by the journal?
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How should I reference enCIFer?
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What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
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Why do I get different fitness scores for consecutive dockings with the same input files?
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GOLD fails to recognise the metal in my metal-containing enzyme
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Can GOLD carry out protein-protein docking?
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How do I deposit data?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11