FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I download data for a particular compound?
… If you have a license for the Cambridge Structural Database Core (CSD Core) then you may use our search functionality provided in ConQuest or WebCSD to locate …
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Retirement of Relibase/Relibase+
… of the user-critical functionality from Relibase/Relibase+ has been embedded inside our CSD Python API and exposed through CSD-CrossMiner, the desktop tool for searching …
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Using the CSD Python API on a system that has no display
… the API. This will allow the ccdc module to be imported, but only functionality that does not require access to a display will work (for example, diagram …
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CCDC Software and macOS 11 Big Sur
… are supported via emulation with Rosetta 2, but with the caveat that there are some issues with certain functionality as detailed below. We plan to improve support …
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How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
… You can search on Z' using ConQuest and you can also combine this type of search with other query types using the Combine Queries functionality in ConQuest …
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How do I obtain Mercury?
… . The free version of Mercury can also be downloaded free of charge from the Downloads page. Note: Some of the advanced functionality in Mercury is only available only …
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What is CSD-Discovery?
… design including SuperStar intermolecular interaction maps and CSD Full Interaction Maps (FIMS) Protein-ligand docking using GOLD API functions including conformer …
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What is CSD-Materials?
… analysis, and FIMS Crystal packing studies Hydrate analysis Cocrystal screen design using molecular complementarity API functions including crystal packing …
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Why do I have a problem displaying labels on Linux?
… likely because the OpenGL libraries on your system cannot support all the functions that Mercury uses. In this case we would recommend that you download …
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How do I obtain ConQuest, Mogul or GOLD?
… The majority of CSD-Portfolio functionality, such as the data, ConQuest, Mogul and GOLD, is contained in the CSDS download. You can obtain download links …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11