FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I reference CSD-Particle?
… For VisualHabit functionality the reference is HABIT - a program for predicting the morphology of molecular crystalsG. Clydesdale, R. Docherty, K. J. Roberts …
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What is the Access Structures service?
… The Access Structures service is our new service with enhanced search functionality, an interim results page to help you navigate to the structure you want …
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What versions of Python are supported for components of the CSD Portfolio that use Python?
… is available for (see the latest CSD Python API documentation for details). Testing of any functionality that requires Python will be conducted on the CSD Python …
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What other software and/or data components should I install to make use of functionality I want to access?
… components of the suite. Entries in parentheses are optional components that can be utilised by that program and/or functionality, but are not required. Product …
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Using the ligand overlay functionality in Hermes 2023.1 or 2023.2 on Linux fails with an error about reading the initialisation file
… Using the ligand overlay functionality …
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What is the ‘My Structures’ service?
… to include in your ‘My Structures’ view (once CCDC has confirmed you are a named author). If you have a CSD licence, in July 2019 we released functionality that allows …
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Graphical System Requirements for Stereoscopic 3D Viewing
… for Stereoscopic 3D viewing to function within Mercury your graphics hardware must support Quad Buffered OpenGL Stereo.The development and testing of stereo viewing …
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How should I reference Mercury?
… ] Previous publications highlighting new Mercury functionality that may be of interest include: Mercury CSD 2.0 - New Features for the Visualization …
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I am unable to deposit my data using IE9 or below, what should I do?
… , we consider which ones meet your security needs, will give you the best experience, and enable you to fully take advantage of the functionality exposed through …
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How should I search for an author’s name in the Access Structures service?
… We will of course be working to enhance our author name search functionality according to your requirements so do let us know how you would like this search …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11