FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Installing Mercury in a computer lab
… uk.ac.cam.ccdc.csd.mercury -root sets the root installation folder, in this case /local/myinstall -c confirms the start of the installation with no user input …
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Not enough disk space error while trying to install the software
… uk.ac.cam.ccdc -root sets the root installation folder, in this case /local/myinstall -c confirms the start of the installation with no user input --accept-licenses …
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Why is GOLD unable to dock a particular ligand?
… The vast majority of problems of this nature are caused by incorrectly set up ligand and/or protein input files. GOLD uses an all atom model, so the protein …
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How do I use CellCheckCSD?
… . CellCheckCSD may also be used via the command line by first preparing a suitable XML input file, by using the arguments detailed below. See the example XML query files …
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Create your own offline installer for the free version of Mercury
… , in this case /local/myinstall -c confirms the process will continue with no user input --accept-licenses accepts the user licence for the installer Once …
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How can I automate the CSD Portfolio installation process
… uk.ac.cam.ccdc --root sets the root installation folder, in this case /local/myinstall -c confirms the start of the installation with no user input --accept-licenses accepts …
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Uninstallation options for the 2023 CSD Portfolio
… of the process with no user input --default-answer automatically answers to message queries with their default values remove uk.ac.cam.ccdc will uninstall all …
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What data can I download from the CCDC?
… structures. The CSD contains both X-ray and neutron diffraction analyses and structures are input into the CSD if they are based on either: - a single crystal study …
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What are the criteria for deposition to the CCDC?
… -organic experimental crystal structures. The CSD contains X-ray, neutron and electron diffraction analyses and structures are input into the CSD if they are based …
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software