FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
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Searches on macOS with cqbatch from the 2024.1 and later release may fail
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What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
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Crystallisability and solvate prediction scripts not working in 2024.2 release
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Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
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"Invalid window handle" error when using the CSD Python API on Windows
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I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
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Installation of the 2022 CSD Portfolio Software and Data
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How can I publish my historic structures or thesis structures?
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Electron Diffraction Data in the CSD
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
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- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release