FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I obtain SuperStar?
-
ConQuest behaves oddly when manipulating structures in 3D
-
Can I reduce the amount of output produced by GOLD?
-
I have installed IsoStar as part of the CSD Portfolio. What does it do?
-
Does GOLD calculate or use atomic charges?
-
Graphical System Requirements for Stereoscopic 3D Viewing
-
If I apply a distance or a scaffold constraint, will it always be obeyed?
-
Can I perform a rigid ligand docking using GOLD?
-
How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
-
I’m having difficulty doing the tutorials on my Windows machine
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software