FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain SuperStar?
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ConQuest behaves oddly when manipulating structures in 3D
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Can I reduce the amount of output produced by GOLD?
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I have installed IsoStar as part of the CSD Portfolio. What does it do?
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Does GOLD calculate or use atomic charges?
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Graphical System Requirements for Stereoscopic 3D Viewing
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If I apply a distance or a scaffold constraint, will it always be obeyed?
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Can I perform a rigid ligand docking using GOLD?
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
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I’m having difficulty doing the tutorials on my Windows machine
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software