FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How does the journal name search work in the Access Structures service?
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Supported browsers for web-based services e.g. WebCSD
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Authors’ names in the CSD: how to add them correctly? How to search for them?
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Can I access Inorganic/ICSD data through the CSD Portfolio?
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What is the size of the Cambridge Structural Database (CSD)?
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
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When will a data DOI be assigned to my structure?
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When is inorganic data deposited at the CCDC transferred to the ICSD?
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Why have the CCDC and FIZ Karlsruhe collaborated?
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How do I obtain data already deposited with the CCDC?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
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- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
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- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?