For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
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I need to access pre-publication data to referee a paper, how do I get this?
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My Access Structures search returns only the first 30 records for my search, what do I do?
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When using the Access Structures service the 3D structure took a long time to load
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My Access Structures search returns some unsuccessful hits, what do I do?
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Why does the structure I am viewing spin slowly in my browser?
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How can I download data for a particular compound?
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What is CSD-Xpedite?
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What data format is available for download from the Access Structures service?
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Why does the structure I am viewing have no crystallographic information?
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