FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How to deploy the CSD Portfolio to multiple computers
… file with the following contents. [General]root=N:\CCDC-data\ccdc-data Then save it to a central location. Windows: C:\ProgramData\CCDC Linux: /etc/xdg/CCDC …
-
How do I use CellCheckCSD?
… :\results\results2.xml Linux Version Instructions========================== CellCheckCSD is run via the 'ccdc_searcher' script located in the 'bin' directory …
-
What are the requirements for the CSD licensing system (from 2020)?
… server from us as an alternative to activation. We will provide you with a licence server installer, which is available for Windows, Linux and MacOS, and a new …
-
I have renewed my licence, how can I make sure the expiry date has been extended?
… : In the Registry in HKCU\SOFTWARE\CLASSES\csetz Linux: ~/.local/share/data/bconf/data.conf MacOS: ~/Library/Application Support/iConf/data.conf If you have renewed your …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?