For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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PreQuest
… that still require access to PreQuest, it is no longer included in the main CSD System installer but can be requested for Windows and Linux (32-bit) by sending …
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How can I automate the CSD System installation process?
… would resemble one of the following for linux, Windows or Mac OS X: csds-linux.run --mode unattended --unattendedmodeui none --Licensing RegisterAfterInstall …
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Mercury's Script interface supported platforms
… . These include: Windows - Intel compatible, 32 bit, Windows 7, 8 and 10 Linux - Intel compatible, 32 & 64 bit: RedHat Enterprise 6 and 7 CentOS 6 and 7 Ubuntu 12 …
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Which Platforms are Supported?
… , Windows 7, 8 and 10 Linux - Intel compatible, 64 bit: RedHat Enterprise 6 and 7 CentOS 6 and 7 Ubuntu 12, 14 and 16 Mac OS X 10.10, 10.11, 10.12 and 10.13 …
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Which platforms are supported?
… Hermes 1.9 is supported on the following platforms and operating systems: Windows - Intel compatible, 32 bit, Windows 7, 8 and 10 Linux - Intel compatible, 32 …
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Which platforms are supported?
… GOLD 5.6 is supported on the following platforms and operating systems: Windows - Intel compatible, 32 bit, Windows 7, 8 and 10 Linux - Intel compatible, 32 …
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How do I install an IP-based CSD-System licence key?
… _licence.dat’ in your CSD database files location. For Windows this will be the ‘CSD V5.XX’ folder where you installed the CSD System, for linux …
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Which platforms are supported?
… enCIFer 1.6.1 is supported on the following platforms and operating systems: Windows - Intel compatible, 32 bit, Windows 7, 8 and 10 Linux - Intel compatible …
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How do I install a GOLD licence?
… on the .zip file and extracting the .dat file. On linux use the command: unzip ccdc_licence.zip or if unzip is unavailable on your system use the commands: gunzip -S …
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What is PVM ("Parallel Virtual Machine") and how does it work?
… PVM ("Parallel Virtual Machine") is a third-party software package that is supplied with GOLD for linux-based platforms. It allows GOLD users to distribute …
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- ConQuest 2.0.0 fails to start on some linux systems
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- Use of ConQuest's 3D Visualiser on Mac Retina Displays
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