FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Which platforms are supported for IsoStar?
… and operating systems: Linux - Intel compatible, 64-bit: RedHat Enterprise 7.6 or higher, and 8 CentOS 7.6 or higher, and 8 Note: the IsoStar server is not supported …
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How do I download and install the free CSD-Community software Mercury and enCIFer?
… You can download a small online installer for the CSD Portfolio for Windows, Linux or MacOS from our Downloads page. Free Mercury is only for Non-Commercial …
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How do I ensure I get the best performance from CSD-CrossMiner?
… CSD-CrossMiner can run on 64-bit Windows, Linux and macOS systems. The minimum recommended RAM to ensure an adequate search performance is 16GB. For optimum …
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Documentation fails to open when launched from a CCDC application on linux
… We are aware of some linux operating systems such as CentOS 7 and Rocky 9 having problems launching a web browser and displaying the user documentation when …
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CSD Portfolio software suites requirements and supported platforms
… Supported Platforms Windows - Intel compatible: Windows 10 and 11 Linux - Intel compatible: RedHat Enterprise 8 and 9 Rocky Linux 8 and 9 Ubuntu LTS 22 and 24 …
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Installation of the 2023 and later CSD Portfolio Software and Data
… are in the same directory as the .exe installer file and then just type its name, e.g. CSDInstallerOnline-2023.1-windows.exe Linux: You will normally need to specify …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… (Windows), /usr/local/CCDC or /opt/CCDC (Linux), or /Applications/CCDC (macOS). Licence activation If an older version of the CSD Portfolio was installed …
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Running python scripts from the 2024.1 versions of Mercury or Hermes may not display output correctly on linux
… Running python scripts from the 2024.1 versions of Mercury or Hermes may not display output correctly on linux …
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Updating my CSD software installation to the 2022.3 release fails on Linux
… Updating my CSD software installation to the 2022.3 release fails on Linux …
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Installing Mercury in a computer lab
… but Linux and macOS are similar.Download the installer then run it from the command line.CSDSInstallerOnline.exe –root /local/myinstall -c --accept-licenses install …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?