For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I install an IP-based CSD-System licence key?
… _licence.dat’ in your CSD database files location. For Windows this will be the ‘CSD V5.XX’ folder where you installed the CSD System, for linux …
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Is there a way to disable 3D acceleration?
… of these situations (such as running over a Remote Desktop connection or X11 Forwarding on Linux), it is possible to disable the use of 3D hardware and force a fallback …
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Using the CSD Python API on a system that has no display
… module.This scenario is most common when using a linux server that has no display of its own. If you are using the CSD Python API on a system without …
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
… My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead …
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Vista
… be unable to provide support. The Windows version of Vista has been tested on Windows XP, Vista, 7, 8 and 10. The linux version of Vista has been tested on RedHat …
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How do I set up my browser to view IsoStar scatterplots?
… a prompt that includes the IsoStar client as an option to open the file with. For linux, the run_isostar script must be associated with your web browser …
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CSD-System software suites requirements and supported platforms
… , 64-bit executables for: Windows 7 and 10 Linux - Intel compatible, 64-bit: RedHat Enterprise 7 and 8 CentOS 7 and 8 Note: As we add support for newer versions …
ConQuest CSD CSD Python API CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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How do I use CellCheckCSD?
… :\results\results2.xml Linux Version Instructions========================== CellCheckCSD is run via the 'ccdc_searcher' script located in the 'bin' directory …
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What are the requirements for the new 2020 CSD licensing system?
… as an alternative to activation. We will provide you with a licence server installer, which is available for Windows, Linux and MacOS, and a new activation key …
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RPluto
… built on the following platforms and operating systems: Linux - Intel compatible, kernel version 2.4.19 with GNU glibc version 3.2.3 (SuSE 8.1 Silicon Graphics …
Top Support Solutions
Newest Support Solutions
- Activating the CSD Python API
- ConQuest crashes with "Failed to execute script csds" error message
- I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
- I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
- CCDC Software is currently incompatible with macOS 11 Big Sur