FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I set up a journal deposition scheme with the CCDC?
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I am unable to deposit my data using IE9 or below, what should I do?
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How should I reference the CCDC deposition number in my paper?
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What happens to my data when I run checkCIF/PLATON during the deposition process?
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Can I send data after publication?
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How should the deposition number for a CSD Communication be referenced in a paper?
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What are the criteria for deposition to the CCDC?
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What is CSD-Xpedite?
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What happens to my data once they have been submitted?
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Retractions in the Cambridge Structural Database
Top Support Solutions
Newest Support Solutions
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- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak