FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I add details of the main crystallographer associated with the data to my deposition?
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How can I check if my structure has been published before?
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Are there any tools available to help produce a CIF?
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Which other formats are accepted if I don’t have a CIF?
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How should I name data_ values in the CIFs I am depositing?
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I do not want to publish my structure, can it still be included in the CSD?
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What happens if I can’t use the web deposit form to deposit data?
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Who should I feedback comments about using checkCIF/PLATON as part of the deposition service to?
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Can I revise my data once they have been submitted and, if applicable, keep the same deposition number?
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Can I deposit large CIFs that include reflection data?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak