FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Retractions in the Cambridge Structural Database
-
What should I do if checkCIF/PLATON times out during the web deposit process?
-
Does the CCDC accept Structure Factor data?
-
Where do I deposit data not accepted by the CCDC?
-
Can I download a copy of my own data?
-
What is a CIF?
-
Which data items do I deposit?
-
What happens to my data if the paper is rejected by the journal?
-
How do I deposit data?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?