FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Can I update publication details through My Structures?
… and validated at CCDC. The structures will also be immediately added to our Access Structures service and if appropriate will be curated into the Cambridge …
-
Graphical System Requirements for Stereoscopic 3D Viewing
… inform other users of valid hardware configurations. On machines without appropriate hardware, the Stereo check-box will be disabled. …
-
What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
… (slightly faster than ChemScore and up to four times faster than GoldScore) and recent validation tests have shown it to be generally more effective than the other …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11