FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How does the journal name search work in the Access Structures service?
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Supported browsers for web-based services e.g. WebCSD
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Authors’ names in the CSD: how to add them correctly? How to search for them?
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Can I access Inorganic/ICSD data through the CSD Portfolio?
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What is the size of the Cambridge Structural Database (CSD)?
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
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When will a data DOI be assigned to my structure?
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When is inorganic data deposited at the CCDC transferred to the ICSD?
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Why have the CCDC and FIZ Karlsruhe collaborated?
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How do I obtain data already deposited with the CCDC?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11