FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Can I search on CSD refcodes within ConQuest?
… Each CSD entry is identified by a unique Refcode (entry ID) comprising six letters. Some entries also include two digits which identify additional structure …
-
Why do some of the refcodes in my results end in ‘00’?
… Refcodes ending in ‘00’ are provisional identifiers which relate to CSD X-Press entries – these are published crystal structures that are yet to be fully …
-
How should I reference published CSD data in my paper?
… We recommend that the CSD Refcode (entry ID) is included in the body of your paper in the style CSD-REFCOD, and that the original publication where …
-
How do I export CSD search data from ConQuest to Mercury for Data Analysis?
… by clicking on Analyse Hitlist > Analyse Data above the resulting refcode list or selecting File > Analyse Data in Mercury from the top-level menu. You …
-
What data format is available for download from the Access Structures service?
… , DOI of the CSD entry or CSD refcode) displays a summary page including a “Download” button to download the structure data in CIF format. Read and accept …
-
How can I download data for a particular compound?
… Access Structures service and enter the deposition numbers, the DOI of the publication, the DOI of the CSD entry or the CSD refcode. Alternatively the CCDC can …
-
How do I obtain data already deposited with the CCDC?
… ) of the publication, e.g. 10.1107/S0021889810019680 The Digital object identifier (DOI) of the CSD entry, e.g. 10.5517/cc100012 The CSD refcode e.g. MATPAZ or ACANIL01 …
-
What is a non-CSD structure?
… This differs from a CSD entry (such as this example) which has a CSD refcode in the blue title banner, or an entry from the Inorganic Crystal Structure Database …
-
What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
… through the CSD. When you decide to publish a structure that is a redetermination of an existing structure, the structure will be added to the same refcode family …
-
Which file formats does Mercury support?
… ) Searches and lists Refcode list (.gcd) ConQuest hits (.c2m) Motif searches (.msxml) Generated motifs (.gmxml) Motifs (.mxml) Data and analysis CSD-format …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11