FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I define my active site?
-
Is it possible to include any additional probe groups?
-
Can I modify the scoring functions in GOLD?
-
Does GOLD allow for protein flexibility?
-
Why is it not possible to return the crystallographic binding pose of the ligand?
-
How do I obtain SuperStar?
-
Can I reduce the amount of output produced by GOLD?
-
Does GOLD calculate or use atomic charges?
-
If I apply a distance or a scaffold constraint, will it always be obeyed?
-
Can I perform a rigid ligand docking using GOLD?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?