For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I associate raw data stored with another repository to my deposited structures?
… at the ‘Enhance Data’ stage of the process. For any structures already deposited at CCDC it is possible to add the link to associated data from the ‘My Structures …
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How should I deal with disordered structures in CSD Editor?
… If a structure contains disorder then the minor occupancy sites must be suppressed to leave a single representative atomic position that will then be matched …
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One of my structures isn’t listed on ‘My Structures’ what should I do?
… If you are unable to find a structure you have deposited or authored through 'My Structures' then you can associate this structure to the account yourself …
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How do I add details of the main crystallographer associated with the data to my deposition?
… included in this section will be displayed on Access Structures and WebCSD once the data has been published. The crystallographer will also be notified …
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What is the ‘My Structures’ service?
… The ‘My Structures’ service is an enhancement to the CCDC’s online deposition service. Once you have registered it allows you to see your previously deposited …
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Why is my structure search query not highlighted in the 2D diagram sometimes?
… The highlighting of the structure search query relies on the matching of the 3D coordinates with the 2D chemical diagram. If the entry in question either does …
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How are 2D chemical diagrams generated during the deposition process?
… uses all the existing structures in the CSD to help in defining the most likely representation of the chemistry for the structure and an internal diagram …
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I do not want to publish my structure, can it still be included in the CSD?
… If your structure(s) are not intended for publication, but you wish to make them available to other scientists through the CSD or ICSD then the structure(s …
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What is the difference between the ‘exact’ and ‘substructure’ settings in Structure Search?
… The ‘exact’ and ‘substructure’ settings for the Structure Search application are intended to allow easy searching for either complete molecules or fragments …
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When is inorganic data deposited at the CCDC transferred to the ICSD?
… the joint Access Structures Service and will also be copied to FIZ Karlsruhe. Since FIZ Karlsruhe perform a data update for the ICSD twice yearly, the data …