For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials DASH GOLD Hermes IsoStar Mercury Mogul SuperStar
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After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials DASH enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
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Installation of the 2020 CSD Portfolio Software and Data
ConQuest CSD CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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Is it possible to refine (preferably with constraints) the bond distances and angles of the molecule I am using?
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How should I reference DASH?
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Which platforms are supported for DASH?
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Why am I having problems with the RIETAN-FP output format from DASH?
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CSD Portfolio software suites requirements and supported platforms
ConQuest CSD CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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How can I purchase additional licences?
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How do I obtain DASH?
Top Support Solutions
Newest Support Solutions
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- After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
- CSD Portfolio fails to install the CSD Python API on Windows
- Freezing of CSD Python API Forums from 30th June 2021