FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
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Searches on macOS with cqbatch from the 2024.1 release may fail
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Maximise window does not work correctly for ConQuest on MacOS 10.14 (Mojave)
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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ConQuest searches on Windows fail to get past 0%
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ConQuest fails to start with “ImportError: libXmu.so.6:”
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On linux, Hermes has a transparent window and/or shows strange artefacts
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11