FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Synchrotron Data in the CSD
… be flagged with the phrase ‘synchrotron’. This information is added to the entry during Data Curation. Our curation software checks information in certain CIF fields …
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The ‘IUCr’ button in enCIFer no longer allows me to paste the location of a CIF into a file name box on the checkCIF web page
… The ‘IUCr’ button in enCIFer no longer allows me to paste the location of a CIF into a file name box on the checkCIF web page …
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How can I associate raw data stored with another repository to my deposited structures?
… ’ section to add the DOI. The raw data DOIs will be linked from Access Structures and WebCSD once your data is published and in time will be embedded into CIFs …
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How do I obtain data already deposited with the CCDC?
… the "Download" button you will be asked to accept the conditions of use. Once these have been added you can then click the "Download" button and download the CIF …
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Electron Diffraction Data in the CSD
… diffraction’. This information is added to the entry during Data Curation. Our curation software checks information in certain CIF fields to automatically …
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How does the formula search work in WebCSD?
… are curated formulas based on information from the deposited CIF file. These formulas may sometimes differ from the formula provided in the deposited CIF file …
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What are the criteria for deposition to the CCDC?
… (CSD) and the Inorganic Crystal Structure Database (ICSD). Accepted file formats Files should be in CIF, FCF or HKL format and may be included in a ZIP file …
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What is CSD-Xpedite?
… (CIFs), structure factors, supporting documentation) and correspondence to be stored in one system. On top of this CSD-Xpedite provides the CCDC’s expert …
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How many MOFs are there in the CSD?
… 5.45 > CSD MOF subsets > Non-disordered MOF subset, then navigating to File > Export Entries as… and choosing CIF export to obtain structures in CIF format. CSD …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… automatically at install time as it would be impossible to set them for all users without admin rights. Also some users may want to associate .cif files …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11