FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I add details of the main crystallographer associated with the data to my deposition?
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How can I check if my structure has been published before?
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Are there any tools available to help produce a CIF?
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Which other formats are accepted if I don’t have a CIF?
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How should I name data_ values in the CIFs I am depositing?
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I do not want to publish my structure, can it still be included in the CSD?
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What happens if I can’t use the web deposit form to deposit data?
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Who should I feedback comments about using checkCIF/PLATON as part of the deposition service to?
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Can I revise my data once they have been submitted and, if applicable, keep the same deposition number?
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Can I deposit large CIFs that include reflection data?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11