FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Does GOLD calculate or use atomic charges?
… GOLD ignores both formal and partial charges. It deduces whether an atom has a formal charge by counting the bond order of the atom and comparing the result …
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How should I reference the CCDC deposition number in my paper?
… . These data can be obtained free of charge from The Cambridge Crystallographic Data Centre via www.ccdc.cam.ac.uk/structures" For inorganic structures we recommend …
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How does the formula search work in WebCSD?
… number will default to 1. Ranges should be specified by a dash and less than or greater than with . Charges may also be specified. A tick box allows you …
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How do I edit & re-run a Crystal Packing Feature search?
… Feature search set-up including change to element types, number of hydrogens, number of bonds, charge and cyclicity as well as the 3D query itself. …
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How do I obtain Mercury?
… . The free version of Mercury can also be downloaded free of charge from the Downloads page. Note: Some of the advanced functionality in Mercury is only available only …
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Are there any tools available to help produce a CIF?
… . For information on correcting CIFs, please see this link.The CCDC program Mercury is a crystallographic visualiser available free of charge to the scientific …
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End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
… these were sold without support access or payment of a maintenance charge, so were provided on an as-is basis at time of sale. As a goodwill gesture for holders …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
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- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11