For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
… - to obtain older versions of these go to our downloads page and tick the Legacy Downloads box. …ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
Why is CellCheckCSD 1.2 not working with my diffractometer software package?
… diffractometer software, and if problems persist we have the previous version of CellCheckCSD still available in our legacy downloads section of our download web pages …
Using old in-house databases with the latest CSD Portfolio
… The 2019 CSD Portfolio release saw us move to use of a new database format, .sqlite. For those with legacy ASER format databases (.ind, .msk, .tcd), or .sqlite …
Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?
… In response to the CVE-2021-44228 vulnerability in the Apache Log4j library, also known as Log4Shell, we at CCDC can confirm that our software and services do …
Does CCDC provide counter compliant usage statistics for access to WebCSD?
… Not at the moment. WebCSD forms only one interface to the Cambridge Structural Database software suites, which currently comprise several locally installed …
How do I obtain enCIFer?
… enCIFer is freely available for download to the scientific community. It now forms a part of the Mercury software package. …
How do I activate the software after installation?
… If you have opted to activate the software after installation, there are a few options available to you. The simplest method for activating the software …
Updating my CSD software installation to the 2022.3 release fails on Linux
… under Data & Software Updates then CSD-System Software. …
Which file formats does Mercury support?
… Mercury can read these file formats: Molecules and crystals: Mercury binary crystal legacy files (.mry) Mercury compressed XML crystal files (.mryx) MOL …
I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
… *Some of the advanced features of Mercury require activation, which is only possible for CSD software suite subscribers. The CSD software suite licensing …