FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Where can I find my customer number and activation key?
… 65A31B-C7EB88-466D81-5ECE60-46BA10-BD9807) Standalone Mercury can be used without an activation key - see How do I download and install the free version of Mercury? The software …
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
… be reopened and used as normal. More information can be found in the CSD Editor documentation, available from the Support & Resources > Downloads section …
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Why have the CCDC and FIZ Karlsruhe collaborated?
… in manuscripts and publications Are accessible by referees during the peer review Are available to view or download through a single access service known …
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Are there any tools available to help produce a CIF?
… of the online deposition service available at www.ccdc.cam.ac.uk/deposit and the reports can be downloaded upon submission. This will allow you to check the integrity …
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
… , then add the top-level CSD Data Portfolio component. This is a large download but it will enable future data updates to be installed via Update Components …
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
… at the date of writing). Installer links for the standalone Python API are obtained by filling out the same CSDS Downloads Form as for the main CSD Portfolio installers …
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CCDC Software and macOS 11 Big Sur
… with subsequent releases. To obtain the latest version, please download and use the full CSD installer. Links for this can be obtained via https://www.ccdc.cam.ac.uk …
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ConQuest stopped working on Windows after I updated from 2023.1
… on the machine with the current release. Otherwise you will need to install the 2023.1 version of ConQuest in a separate folder to obtain a copy of this file. Download …
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How can I run GOLD in parallel?
… , on an HPC compute cluster managed by Slurm. The GOLD Cluster tool and its User Guide are available to customers via our Downloads site under 'CSD-Discovery > GOLD …
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… and to structures before they are fully curated. Alternatively the CSD is released in ConQuest in November each year and it is also possible to download CSD data …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
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- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11