FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I set up a local CCDC software and data repository?
… As of the 2023.1 release, software and data components and updates are downloaded via repositories. By default the CCDC online repositories are used, however …
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"Cannot download archive" error when running the online installer
… on a faster / more stable network connection Try the offline installer - this is a large download (20GB) but no internet connection is required at install time …
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Can I download a copy of my own data?
… structures at any time by going to the ‘My Structures’ view If your structures have been published the deposited data can be downloaded from our Access Structures …
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How can I download data for a particular compound?
… and publication details. Data may also be downloaded freely from the CCDC without a license to the CSD if you know the publication that the structure …
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Can I save images displayed within Mercury as graphics files?
… ://www.povray.org/ for more details and downloads (if needed). …
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ConQuest is unable to export PDF files on Windows
… is not a valid Win32 application. This issue has been resolved in CSDS 2020.2 and later versions. You can request new download links for the latest release of CSDS from …
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Has GOLD been validated?
… sets is available from the Downloads page. GOLD has also been validated for virtual screening performance using the DUD active/decoy sets, as detailed …
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How can I associate raw data stored with another repository to my deposited structures?
… downloaded from the CCDC and included in the metadata we send to DataCite. …
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How can I tell where the CSD Editor is saving edits to my database?
… Editor session. More information can be found in the CSD Editor documentation, available from the Support & Resources > Downloads section of the website. …
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Mercury will not read my CIF input file. What am I doing wrong?
… recommend the use of the CCDC's free CIF editor enCIFer which is packaged with Mercury to help correct CIFs for input into Mercury. It can be downloaded here …
Top Support Solutions
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Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11