FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… : ~/.config/CCDC Mac: ~/Library/Preferences/CCDC The name of the file is Mercury.ini, Hermes.ini or CSD-CrossMiner.ini. Close the CCDC program which uses this file …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… in Launchpad. Path On Linux and Mac you may wish to add each component's bin directory (ccdc-software/conquest/bin, ccdc-software/mercury/bin etc) to the PATH …
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How do I get Mercury to recognise that I have a version of the CSD database installed?
… _TOOLKIT_ASER_DATABASE=X:\cdromV5??\csd\as5??beand on Unix (C shell): setenv CCDC_TOOLKIT_ASER_DATABASE /home/cdrom/csd/as5??be where ?? = the database version …
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I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
… /tmp.conf /etc/tmpfiles.d/tmp.conf and append the following lines:# Do not delete LexFloatServer files x /tmp/lexlock-* Note that it's mandatory to copy …
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Mercury will not read my CIF input file. What am I doing wrong?
… _alpha _cell_angle_beta _cell_angle_gamma _atom_site_label _atom_site_type_symbol _atom_site_fract_x _atom_site_fract_y _atom_site_fract_zWe would also …
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What data can I download from the CCDC?
… structures. The CSD contains both X-ray and neutron diffraction analyses and structures are input into the CSD if they are based on either: - a single crystal study …
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Synchrotron Data in the CSD
… ‘synchrotron’ CIF field Information to include _diffrn_source The general X-ray source used in experiment e.g. ‘synchrotron’ _diffrn_source_type Specific …
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What are the criteria for deposition to the CCDC?
… -organic experimental crystal structures. The CSD contains X-ray, neutron and electron diffraction analyses and structures are input into the CSD if they are based …
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What is a non-CSD structure?
… integrity. The CSD is a database of organic and metal-organic experimental 3D crystal structures from X-ray and neutron diffraction structures. Non-CSD structures …
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Electron Diffraction Data in the CSD
… and powder X-ray diffraction data for the structural refinement. These structures and cases in which the paper mentions an electron diffraction study and we do …
Top Support Solutions
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Newest Support Solutions
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