For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What are CSD X-Press and Structures Pending?
… on a regular basis as they are received and these uncurated structures will appear in WebCSD as a separate database designated "CSD X-Press". The intention …
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Can GOLD be used to dock ligands into DNA or RNA structures?
… not, as yet, been carried out in this area. Some initial research has been carried out, see for example: Y. Li, J. Shen, X. Sun, W. Li, G. Liu and Y. Tang, J …
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Can GOLD carry out protein-protein docking?
… docking, including GRAMM-X, HADDOCK, Hex, zdock, RosettaDock or ClusPro. …
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How are the simulated powder diffraction patterns calculated?
… based on the theories of how X-rays interact with 3-D lattices. The publication "Fundamentals of Crystallography" by C. Giacovazzo, H. L. Monaco, D. Viterbo, F …
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How do I get Mercury to recognise that I have a version of the CSD database installed?
… _TOOLKIT_ASER_DATABASE. If this points to an ASER database, the database will be opened.For example, on Windows: SET CCDC_TOOLKIT_ASER_DATABASE=X:\cdromV5??\csd …
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What is CSD-Materials?
… molecular complementarity API functions including crystal packing similarity, powder X-ray diffraction simulation and comparison, as well as conformer …
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How should I reference DASH?
… . Motherwell, J. C. Cole. J. Appl. Cryst., 39, 910-915, 2006 [DOI: 10.1107/S0021889806042117] Structure Solution and Refinement of Tetracaine Hydrochloride from X-ray …
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How does the GOLD licensing system work with multi-core or multi-processor systems?
… ).It should also be noted that the Windows and Mac versions of GOLD do not support PVM, but can be run in parallel via GRID-based parallel processing. For GOLD 5.4 …
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How do I set up my browser to view IsoStar scatterplots?
… In order to view scatterplots in a Web browser you must configure it to use the IsoStar client as a helper application for files with a MIME type of chemical/x …
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Mercury will not read my CIF input file. What am I doing wrong?
… _cell_angle_alpha _cell_angle_beta _cell_angle_gamma _atom_site_label _atom_site_type_symbol _atom_site_fract_x _atom_site_fract_y _atom_site …
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- Mogul/MOE Interface Setup Instructions
- How do I select multiple elements for a query atom in a WebCSD substructure search?
- PreQuest
- How do I view anisotropic displacement parameters (ADPs) for CSD entries?
- After installing the CSD System software on Ubuntu some desktop shortcuts are blank and when clicked on say they are untrusted