FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain data already deposited with the CCDC?
… After the associated paper is published, data may be downloaded from the CCDC using our free Access Structures service. To use this service you can search …
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How do I reference the CSD web interface?
… or substructure searching. If you are making use of CSD data in a publication, please cite the CSD reference paper: The Cambridge Structural Database C. R. Groom …
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How do I use GOLD to predict binding affinity?
… score and binding affinity tend to correlate with molecular weight to some extent. It is possible to develop Quantitative Structure Activity Relationships (QSAR …
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How should I reference Relibase+?
… : 10.1016/S0022-2836(02)01408-0] Utilising Structural Knowledge in Drug Design Strategies: Applications Using Relibase J. Günther, A. Bergner, M. Hendlich and G. Klebe, J. Mol …
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What is an ORCID iD?
… will be able to use this iD to uniquely find your data and you will be able to automatically associate your structures with your ORCID record. An ORCID iD …
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
… When making changes to database entries in CSD Editor the structures are saved as a separate CSD Editor session file. If you attempt to re-open a database …
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Why has my substructure search given fewer hits than I expected?
… the structural details specified by the original author. Therefore, bonding conventions for a particular substructure may not be consistent throughout the database …
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ConQuest behaves oddly when manipulating structures in 3D
… ConQuest behaves oddly when manipulating structures in 3D …
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How do I sign into WebCSD and what are the benefits of signing in?
… To access the advanced WebCSD searching options, such as structure search and unit cell search, within the CSD web interface you will need to sign …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… directory structure. In order to resolve this issue while Malvern Panalytical and CCDC work on a solution, please take the following steps: 1. Run the Windows …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
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- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11