FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I update my CSD software installation?
-
What is the ‘My Structures’ service?
-
How do I download and install the free version of Mercury?
-
I have renewed my licence, how can I make sure the expiry date has been extended?
-
I am using Chrome and clicking on a download link in the CSD download links email does nothing
-
Updating my CSD software installation to the 2022.3 release fails on Linux
-
The standalone CSD-CrossMiner data installer is failing on Linux
-
What can I do if Mercury and Hermes won't install the latest software and data updates?
-
How do I obtain PreQuest to create and manage an in-house database of my own structures?
-
How do I obtain Mercury?