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FAQs

When I start a GOLD run for the first time why do I get a FlexNet error?

Solution

Note: GOLD 5.4 and later uses CSD software suite based licensing, and does not require a flexnet license server to be run. The following information therefore only applies to GOLD 5.3 and earlier.

 

Evaluation Licences

The most common cause of errors when starting GOLD after installing a new evaluation licence is that the format of the licence file is incorrect. Please ensure that your licence matches the format below:

FEATURE gold ccdc 5.2 28-feb-2019 uncounted 123456780AB HOSTID=DEMO \
TS_OK SIGN="1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 \
1234 1234 1234 1234 1234"
FEATURE silver ccdc 5.2 28-feb-2019 uncounted 123456780AB \
HOSTID=DEMO TS_OK SIGN="1234 1234 1234 1234 1234 1234 1234 \
1234 1234 1234 1234 1234 1234 1234 1234"
FEATURE gold_win32 ccdc 5.2 28-feb-2019 uncounted 123456780AB \
HOSTID=DEMO TS_OK SIGN="1234 1234 1234 1234 1234 1234 1234 \
1234 1234 1234 1234 1234 1234 1234 1234"

Floating Permanent Licences

Please ensure that you have started the GOLD FlexNet licence server and that it is still running when using GOLD. Details on how to start and stop the licence server can be found in the installation notes for Gold Suite.

The licence file should also match the formats shown below:


Windows

SERVER thishost abcdb123
VENDOR ccdc
FEATURE gold ccdc 5.2 28-feb-2019 999 123456780AB TS_OK SIGN="1234 \
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234\
1234 1234"
FEATURE silver ccdc 5.2 28-feb-2019 999 123456780AB TS_OK SIGN="1234 \
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234\
1234 1234"
FEATURE gold_win32 ccdc 5.2 28-feb-2019 999 123456780AB TS_OK \
SIGN="1234 1234 1234 1234 1234 1234 1234 1234 1234 1224 1234 \
1234 1234 1234 1234"


Linux

SERVER thishost abcdb123
VENDOR ccdc
FEATURE gold ccdc 5.2 28-feb-2019 999 123456780AB TS_OK SIGN="1234 \
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234\
1234 1234"
FEATURE silver ccdc 5.2 28-feb-2019 999 123456780AB TS_OK SIGN="1234 \
1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234\
1234 1234"
FEATURE gold_linux ccdc 5.2 28-feb-2019 999 123456780AB TS_OK \
SIGN="1234 1234 1234 1234 1234 1234 1234 1234 1234 1224 1234 \
1234 1234 1234 1234"


Note that 'thishost' should refer to the hostname of your server machine.

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