FAQs
My searches are running really slowly - what should I do?
Solution
Note: The following information applies only to WebCSD version 1 (legacy WebCSD).
There are many possible explanations for slow searches. The most common reasons are:
- Slow internet connection
- Slow client PC
- Slow Java performance
- Very busy server
In order to diagnose the underlying cause of this problem, we have added a 'Socket Connection Test' mechanism to WebCSD. This test retrieves the first 100,000 database entries from the CSD via your network connection. Please allow the test to run to completion and retrieve all 100,000 entries. You can then send us an automated performance report by choosing the 'Send Search Statistics Report' option from the 'Help' menu of the result browser applet down the left-hand side. Please enter your name, email address and any other relevant information in the dialog that appears and then click 'Send Report'. The information will then be automatically sent to the CCDC support team for their prompt attention.
The information contained within this report should indicate where the performance bottleneck lies and therefore what needs to be done to resolve it. You may be asked to submit several performance reports in this way either in quick succession or at different times of day to give us a better average. For example, the general level of traffic on the internet varies throughout the day and can skew the results at certain times of day.