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How do I diagnose problems with my Relibase+ licence?

Solution

If the Relibase+ server will not start, the problem may be due to your licence file. To determine if this is the case, start the Relibase+ server with the command:

relibase -server start serverlog=server.log

This will create a file called server.log that should contain more information about why the server is failing to start. You can check your licence file details with the command:

relibase -licence_info

This should inform you if the licence file can be correctly read, and what expiry date and workspace limit it was created with.

If problems persist, please send the server.log file, the -licence_info output and the output of "hostid" (for Linux users) to support@ccdc.cam.ac.uk who should be able to help further with your query.