FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
-
I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
-
After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
-
What is the the Service Level Agreement for support of CCDC customers?
-
I'm getting messages that my licence has expired
-
Installation of the 2022 CSD Portfolio Software and Data
-
Can I use SuperStar in conjunction with other modelling software packages?
-
How should I reference SuperStar?
-
Is it possible to use SuperStar for database screening?
-
CSD Portfolio software suites requirements and supported platforms
Top Support Solutions
Newest Support Solutions
- How should I reference CSD-Particle?
- How to disable automated update checking
- How do I set up a local CCDC software and data repository?
- How can I install the 2023 CSD Portfolio so that all users can access it?
- Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API