For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I reference the CSD web interface?
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What are the benefits of signing in to the CSD web interface?
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
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Why have I found surprising results when structure searching in WebCSD v2?
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What is the difference between the ‘exact’ and ‘substructure’ settings in Structure Search?
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What is a non-CSD structure?
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How does the formula search work in WebCSD?
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Why is my structure search query not highlighted in the 2D diagram sometimes?
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How do I select multiple elements for a query atom in a WebCSD substructure search?
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How can I check if my structure has been published before?
Top Support Solutions
Newest Support Solutions
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
- Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
- I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
- How does the formula search work in WebCSD?