For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Installation of the 2019 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
-
Mogul/MOE Interface Setup Instructions
-
How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
ConQuest CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-System enCIFer Hermes IsoStar Mercury Mogul
-
What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
-
Can I filter search results?
-
My search has given fewer hits than I expected, what can I do about this?
-
How does licensing work for the CSD System?
ConQuest CSD-Discovery CSD-Enterprise CSD-Materials CSD-System IsoStar Mercury Mogul PreQuest
-
What is the z-score listed in the summary statistics for each 3D bond and valence angle search result?
-
How should I reference Mogul?
-
My version of the CSD System says it has expired, how do I get the latest version?
Top Support Solutions
Newest Support Solutions
- How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
- ConQuest 2.0 fails to start on some linux and MacOS systems if unregistered
- Images exported from Mercury when accessed on Windows over remote desktop can appear compressed
- Crossminer crashes on Windows after starting the interface with the message "Cannot create a valid graphics content: exiting"
- I am unable to unpack the CSDS installer zip file on Windows - I am told there is not enough room and the zip contains hundreds of peta-bytes (PB) of data
