For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Installation of the 2020 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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Applications such as Mercury or Mogul in the CSD 2020.0 release fail to open on Windows
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System enCIFer Hermes IsoStar Mercury Mogul
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Mogul/MOE Interface Setup Instructions
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
ConQuest CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials CSD-System enCIFer Hermes IsoStar Mercury Mogul
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Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
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What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
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Can I filter search results?
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My search has given fewer hits than I expected, what can I do about this?
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How does licensing work for the CSD System?
ConQuest CSD-Discovery CSD-Enterprise CSD-Materials CSD-System IsoStar Mercury Mogul PreQuest
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What is the z-score listed in the summary statistics for each 3D bond and valence angle search result?
Top Support Solutions
Newest Support Solutions
- What are the requirements for the new 2020 CSD licensing system?
- Applications such as Mercury or Mogul in the CSD 2020.0 release fail to open on Windows
- What happens to unpublished data stored at the CCDC?
- New CSD SQL database format for CSD-Crossminer
- Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?