FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I reference the CSD web interface?
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How do I sign into WebCSD and what are the benefits of signing in?
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
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I have not published my data within a year of deposition, can I extend the embargo period?
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How are 2D chemical diagrams generated during the deposition process?
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What happens if the 2D chemical diagram created during the deposition process is incorrect?
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Why is a 2D chemical diagram not created for one of my structures during the deposition process?
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What happens to any additional email addresses that I add during the deposition process?
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What is an ORCID iD?
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How can I deposit large CIF files?
Top Support Solutions
Newest Support Solutions
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
- Running python scripts from the 2023.3 versions of Mercury or Hermes may not display output correctly on linux
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software