For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I use the batch_register tool to register the CSD software both online and offline?
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What is CSD-Materials?
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What is CSD-Enterprise?
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How do I remove lone pairs from GOLD docking solutions?
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How do I update my CSD software installation?
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
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How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
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With MacOS 10.14 (Mojave), Mercury & Hermes crash when checking for an update, or after 5 minutes of use
CSD-Discovery CSD-Enterprise CSD-Materials CSD-System Hermes Mercury
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Installation of the 2018 CSD System Software and Data
ConQuest CSD CSD-Discovery CSD-Enterprise CSD-Materials CSD-System DASH enCIFer GOLD Goldmine Hermes IsoStar Mercury Mogul SuperStar
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What is ConQuest and CQBatch's "Use Legacy Search Engine"?
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Why is there a discrepancy between the final fitness score and the calculated fitness score (from individual terms) of a docking performed using the GOLD API?
Top Support Solutions
- Which platforms are supported?
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- What are the differences between the Tanimoto and Dice similarity coefficients?
- How does the GOLD licensing system work?
- What is GOLD's "FlexNet Licence Manager" and how does it work?
Newest Support Solutions
- With MacOS 10.14 (Mojave), Mercury & Hermes crash when checking for an update, or after 5 minutes of use
- What is ConQuest and CQBatch's "Use Legacy Search Engine"?
- Why is CellCheckCSD 1.2 not working with my diffractometer software package?
- Why have the CCDC and FIZ Karlsruhe collaborated?
- Can I access Inorganic/ICSD data through the CSD-System?