FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is CSD-Materials?
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What is CSD-Enterprise?
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How do I remove lone pairs from GOLD docking solutions?
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How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
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Software Activation is failing because it fails to access the internet using my proxy server
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ConQuest is unable to export PDF files on Windows
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CCDC Software and macOS 11 Big Sur
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
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I have renewed my licence, how can I make sure the expiry date has been extended?
Top Support Solutions
Newest Support Solutions
- Uninstallation options for the 2023 CSD Portfolio
- Not enough disk space error while trying to install the software
- ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
- Create your own offline installer for the free version of Mercury
- On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak