For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is CSD-Materials?
-
What is CSD-Enterprise?
-
How do I remove lone pairs from GOLD docking solutions?
-
How do I update my CSD software installation?
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
-
How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
-
Software Activation is failing because it fails to access the internet using my proxy server
-
ConQuest is unable to export PDF files on Windows
-
CCDC Software and macOS 11 Big Sur
-
I am unable to upgrade to the 2020 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials DASH GOLD Hermes IsoStar Mercury Mogul SuperStar
-
I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
Top Support Solutions
Newest Support Solutions
- On Windows, the Conformer Generator does not run as it cannot find a Python distribution
- I am using Chrome and clicking on a download link in the CSD download links email does nothing
- After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
- CSD Portfolio fails to install the CSD Python API on Windows
- Freezing of CSD Python API Forums from 30th June 2021