Registration Problems

Under some circumstances ConQuest may have problems saving the registration information. This is most likely to happen when the ConQuest files are located on a different machine and mounted in such a way that the machine being registered is not able to write to the central validation file: (<CAMBRIDGE>/csd/csd_licence.dat).

 

If this happens ConQuest will produce a pop-up listing the Serial Number and the Validation Number for that machine. The following action should be taken in order to complete the registration procedure on this machine.

Either:

 

•	Log into a user account on a machine which does have write access to the validation file and register ConQuest as that user.

Or:

 

•	On a different machine that can write to the validation file, edit csd_licence.dat and add a line similar to the one shown below. You will need to make sure that the hyphens in the serial numbers are represented as underscores:

 

SN_1111_2222_3333_4444 = (’hostname’, ’1111-2222-3333-4444-5555-6666-7777-8888-9999’)

 

Where the digits after SN_ are the Serial Number given in the pop-up, hostname is the name of the machine and the final set of digits are the Validation Number given in the pop-up.
Note: the nine blocks of four characters above are for Windows, Linux and Mac OS X operating systems; on UNIX there will be five blocks of four characters.

 

We are aware that some sites may have difficulty registering online due to the use of a local proxy server. In such cases it is necessary to set the proxy server information via the proxy button on the CCDC product registration dialog prior to clicking on Register Online.