FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Updating an existing local licence server after renewing your licence
… of the example used below:Windows: CCDCFloatServer -a --license-key 123456-123456-123456-123456-123456-123456 -c config.yml -p ccdc.datLinux/macOS: ./CCDCFloatServer …
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What are the advantages and disadvantages of activating via a local licence server?
… check to fail when the software is run on another computer. (On Windows this fingerprint is stored in the registry which is not normally shared.) HPC / Cluster …
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How do I determine what my IP address is?
… be the same. Determining your local IP address is a little trickier than for your external IP address and the method varies between operating systems:Windows: 1 …
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I am unable to deposit my data using IE9 or below, what should I do?
… and IE10 in January 2015. For more information on Microsoft’s plans, please see their website: http://www.microsoft.com/en-us/windows/endofsupport.aspx.• Our …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… configuration file manually. This config file is stored in a (hidden) subdirectory of your home directory. Windows: %USERPROFILE%\AppData\Roaming\CCDC Linux …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… Help > About Mercury. In the new window that appears, scroll down until you see your expiration date. For standard licence key extensions using the same …
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Installation of the 2023 and later CSD Portfolio Software and Data
… Windows). Running the installer at the command line More advanced use of the CSD Portfolio installers usually involves running via the command line, which allows …
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On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak
… On Windows …
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Can I revise my data once they have been submitted and, if applicable, keep the same deposition number?
… will open a pop-up window which will give details of all your unpublished deposition numbers. If the deposition number you want to revise does not appear …
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What are the requirements for the new 2020 CSD licensing system?
… us as an alternative to activation. We will provide you with a licence server installer, which is available for Windows, Linux and MacOS, and a new activation …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11